helpline-procedures

Our vision is a society which values older people and one in which they and other adults can live free from abuse perpetrated by those in whom they have an expectation of trust.  Where such abuse occurs, we seek an environment in which it can be identified and addressed.

Access our CRM here

Documentation below please click the relevant links

Connect Assist Handover Document

CRM Flow Chart

CRM Note Sheet

Current Safeguarding Teams contacts - All nations

HG Complaints Procedure Nov 2021

Hourglass Safeguarding  Policy

Interaction Handler Procedure

Signposting & Out of Remit List 2021